On December 10, 2008, I attended the Spacing magazine anniversary party at The Great Hall on Queen St. West in Toronto and, in a fit of jubilance, extended my Spacing magazine subscription by 2 years. I was told that the new subscription would be tacked to the end of my existing subscription which would be ending in 2009. I drank some wine and all was right with the world.
Then, at the end of my original term came a notice that my subscription was running out. Oh, a misunderstanding, thought I, and I sent an email reminding them of my renewal. No response.
I called the office and left a message explaining the situation and leaving my phone number. No response.
Oh, thought I, they're likely busy people and I'm sure it's taken care of.
But, by now I should have received the next issue and I am Spacing-less.
Now, $26 isn't a lot of money but it's the principle of the thing. A magazine preaching social consciousness stole my money. And won't respond when asked about it.
I still want the issues I paid for but this episode has really altered how I feel about Spacing magazine.
Hi John
I left a comment on your blog specifically telling you what you can do to address the subscription problem but that comment is not there.
You can email subscriptions@spacing.ca or go to Spacing.ca and fill out the form in our customer service centre to rectify the problem.
We apologize for the wayward subscription, but with 5,000 subscribers there are a few that slip through the crack.
matt blackett
Hi Matt
Thanks for your comment. I can't find your previous comment anywhere. Software isn't perfect so it might have gotten lost in the machine.
I'm glad this has been resolved.
John